Delayed or canceled flight
We rebuild the whole chain: a new flight, the driver told when you land, the hotel night moved and the guide informed of the new time.
Our most frequent case24/7 travel concierge service
A concierge reachable 24/7 on WhatsApp for the whole trip. A delayed flight, lost luggage, a canceled excursion, a last-minute booking: handled by us and by our partners on the ground.
What a travel concierge reachable 24/7 covers
A travel concierge service is judged on the night a flight is canceled, not at the moment of sale. At Sunshine Adventures, 24/7 assistance isn’t an option billed on top: it comes with every trip we design, from departure to return.
You travel with a WhatsApp number. Behind that number is the person who built your itinerary, not a call center opening your file for the first time. In each country you stop in, a local partner can step in on the ground and in your time zone.
The scope is clear: we coordinate, we don’t compensate. An emergency at 3 a.m. is handled straight away; a booking request sent overnight is handled in the morning. That’s a matter of efficiency, not of availability.
One number
The same WhatsApp thread for the whole trip, with no form and no premium-rate line.
Local backup
Local partners reachable on the ground, in your time zone.
Included in the trip
No subscription and no add-on: included in every itinerary we design.
Two or three options
We price the possible solutions, you choose, we carry it out.
The situations our travel concierge service handles
The six cases we deal with most often during a trip, and what we actually do.
Lost luggage
The claim filed with the airline, tracked through to delivery at your next stop, and emergency shopping arranged on the spot.
Tracked to deliveryExcursion canceled on the spot
Weather, seas too rough, a guide taken ill: we replace the day with something of equal standing, at no extra cost when the call is ours.
Same-day alternativeLast-minute booking
A fully booked restaurant, a domestic flight to move earlier, an extra night: this is the most common request once a trip is under way.
Handled the same dayHealth and emergencies
Put in touch with an English-speaking doctor or a recognized clinic, and coordination with your insurer from Geneva.
Around the clockDocuments and formalities
A transit visa to obtain, a certificate to produce at the border, a passport copy to provide: the steps are handled from our offices.
From Switzerland
How 24-hour travel assistance works, from departure to return
Before departure
You receive a travel pack: the detailed itinerary, local contacts, the concierge number and what to do if something goes wrong.
15 days beforeOn arrival
We check that your transfer is there and that the first night is in order. One message is enough to confirm all is well.
Day 1During the stay
A WhatsApp thread kept open throughout: questions, itinerary adjustments, last-minute bookings and the unexpected.
The whole tripAfter you return
A debrief, any claims taken up with the airlines, and the adjustments noted for your next trip.
7 days after
The experience behind our concierge service
Years traveling the world
30
Trips designed
100+
Round-the-world trips
2
Concierge service
24/7
Reviews from travelers we supported on the road
Google reviews
Sunshine Adventures organized a wonderful trip to Oman: flights, transfers, hotels, guided tours. Our guide was fully dedicated to us, and for our son’s 18th birthday they arranged a surprise sunset cruise on a traditional dhow. We even swam with turtles. All was perfectly organized!
Sunshine Adventures put together a wonderful 15-day trip to Thailand for us, and the itinerary was sensational, exactly what we were hoping for. From exploring Bangkok to the remote islands of the Andaman Sea. I highly recommend them.
A magnificent trip to Morocco, discovering Marrakech (a splendid hotel, local restaurants with rooftop terraces, sightseeing, souks), excursions into the desert and an ATV ride… thank you, Sunshine Adventures!
Frequently asked questions about the 24/7 travel concierge
No. It comes with every trip designed by Sunshine Adventures, whatever the length and the destination. No subscription, and no box to tick when you book.
Yes for what warrants it: a canceled flight, a health problem, accommodation you can’t get into on arrival. A booking request sent at 2 a.m. is handled in the morning. That’s a matter of efficiency, not of availability.
The person who designed your trip, or their teammate, with your file in front of them. When something has to be dealt with on the ground, the local partner in that country takes over.
French, English and German on our side. Our local partners speak English at minimum, and French in most of our destinations.
No, and the distinction matters: we coordinate, we don’t compensate. Cancellation cover and medical assistance remain essential. We tell you which points to check before departure.
No. It’s tied to the trips we design: it’s because we booked every link in the chain that we can pick it back up when something goes wrong.
